FAQs

DO YOU HAVE A QUESTION?
FEEL FREE TO EMAIL US AT CONTACT@IZABELDISPLAY.COM 
WHAT IS THE DELIVERY TIME?
PROCESSING TIME IS 48 HOURS,YOUR ORDER WILL BE SHIPPED AS SOON AS POSSIBLE. USUALLY TAKES 1-5 BUSINESS DAYS FOR YOUR ORDER TO ARRIVE WITHIN SWEDEN AND UP TO 14 DAYS INTERNATIONALLY. ALL PACKAGES ARE SHIPPED FROM STOCKHOLM, SWEDEN WITH POSTNORD. WHENEVER THE PACKAGE REACHES THE DESTINATION YOUR LOCAL POSTAL SERVICE WILL TRANSPORT YOUR PACKAGE. 
CURRENTLY DELAYS DUE TO COVID-19
CAN I RETURN THE ITEMS IF I AM NOT SATISFIED. 
IT DEPENDS, IF THE PRODUCT IS STILL IN ITS ORIGINAL PACKAGING AND UNWORN IT CAN BE RETURNED WITHIN 14 DAYS. IF YOU NEED ANY INFORMATION ABOUT RETURNING ANY ITEMS, PLEASE CONTACT US AT RETURN@IZABELDISPLAY.COM
WHAT IF MY PIECE IS BROKEN OR BREAKS? WILL I GET A NEW ONE?
FIRST OF ALL, WE ALWAYS MAKE SURE THAT THE PRODUCTS WE SEND ARE WORKING AND IN EXCELLENT CONDITION. IF ONE OF YOUR PIECES WOULD BREAK DURING TRANSPORTATION WE WOULD NEED PICTURE PROOF BEFORE WE CAN TAKE IT BACK, ON BOTH THE PACKAGE AND THE JEWELRY PIECE.
IF FOR SOMEHOW THE JEWELRY WOULD BREAK DURING USAGE WE WOULD NEED TO GET A CLOSER LOOK TO GET YOU A NEW PIECE. PLEASE CONTACT US FOR MORE INFORMATION.
WHAT MATERIALS DO YOU WORK WITH?
ALL JEWELRY PIECES ARE MADE FROM BRASS WITH 18K YELLOW OR WHITE GOLD PLATING. WE ALSO WORK WITH A E-COATING TO PROTECT THE GOLD PLATING.
DOES THE PLATING FAINT?
GOLD PLATED JEWELRY ARE SENSITIVE WHEN IT COMES TO FAINTING OR LOOSING ITS COLOR. SINCE IT IS NOT SOLID GOLD YOU WILL HAVE TO KEEP IT AWAY FROM WATER,SWEAT,CREAMS AND PERFUMES. PLEASE STORE YOUR ITEMS IN A SOFT BAG OCH JEWELRY BOX TO KEEP IT FROM SCRATCHING. IF YOU NOTICE ANY DISCOLORING, FEEL FREE TO CONTACT US FOR ANY FURTHER HELP.
DO YOU WORK WITH SOCIAL MEDIA COLLABORATIONS?
OF COURSE, HOW COULD WE NOT?
EMAIL US AT COLLAB@IZABELDISPLAY.COM
CONTACT@IZABELDISPLAY.COM
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