FAQs

WHERE CAN I ASK SPECIFIC QUESTIONS?

FEEL FREE TO EMAIL US AT CONTACT@IZABELDISPLAY.COM 

WHAT IS THE DELIVERY TIME?

1-5 BUSINESS DAYS, YOUR ORDER WILL BE SHIPPED AS SOON AS POSSIBLE. 

CAN I RETURN THE ITEMS IF I AM NOT SATISFIED. 

IT DEPENDS, IF THE PRODUCT IS STILL IN ITS ORIGINAL PACKAGING AND UNWORN IT CAN BE RETURNED WITHIN 14 DAYS. IF YOU NEED ANY INFORMATION ABOUT RETURNING ANY ITEMS, PLEASE CONTACT US FOR MORE INFORMATION. 

WHAT IF MY PIECE IS BROKEN OR BREAKS? WILL I GET A NEW ONE?

FIRST OF ALL, WE ALWAYS MAKE SURE THAT THE PRODUCTS WE SEND ARE WORKING AND IN EXCELLENT CONDITION. IF ONE OF YOUR PIECES WOULD BREAK DURING THE SHIPPING WE WOULD NEED PICTURE PROOF BEFORE WE CAN TAKE IT BACK, ON BOTH THE PACKAGE AND THE JEWELRY PIECE.

IF FOR SOMEHOW THE JEWELRY WOULD BREAK DURING USAGE WE WOULD NEED TO GET A CLOSER LOOK TO GET YOU A NEW PIECE. PLEASE CONTACT US FOR MORE INFORMATION.

WHAT MATERIALS DO YOU WORK WITH?

DEPENDING ON WHAT WE ARE CREATING AT THE TIME, MATERIALS VARY A LOT. MEANING THAT SOME PIECES ARE MADE OUT OF 925 STERLING SILVER, WITH OR WITHOUT A 18K GOLD PLATING. AND SOME JEWELRY PIECES ARE MADE OUT OF BRASS OR COPPER WITH DIFFERENT PLATINGS. TO KNOW EXACTLY WHAT EACH PIECE IS MADE FROM YOU WILL HAVE TO READ THE PRODUCT DESCRIPTION. 

DOES THE PLATING FAINT?

YES IT MIGHT, BUT IT DOES NOT MEAN THAT IT WILL. SINCE IT IS JUST A THIN LAYER OF GOLD IT WILL FADE IF YOU DO NOT TAKE CARE OF IT. TO KEEP THEM IN AS GOOD CONDITION AS POSSIBLE FOR A LONG TIME YOU WILL HAVE TO AVOID USING THEM IN SHOWERS, WHILE SWEATING A LOT OR WHEN YOU ARE APPLYING BODY LOTION OR PERFUME. PLEASE STORE YOUR ITEMS IN A SOFT BAG OCH JEWELRY BOX TO KEEP IT FROM SCRATCHING. IF YOU NOTICE ANY DISCOLORING, FEEL FREE TO CONTACT US FOR ANY FURTHER HELP.

DO YOU WORK WITH SOCIAL MEDIA COLLABORATIONS?

OF COURSE, HOW COULD WE NOT? IF YOU FEEL LIKE YOU ARE THE RIGHT PERSON TO WORK WITH US AND YOU LIKE BLING. THEN PLEASE CONTACT US TO GET YOUR HANDS ON SOME OF OUR PIECES. WE ARE OPEN, OPEN FOR ANYTHING, SO PLEASE LET US KNOW IF YOUR INTERESTED.

CONTACT@IZABELDISPLAY.COM

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