Refund policy
RETURNS FROM SWEDEN, EU, NORWAY AND US CAN BE MADE WITHIN 14 DAYSFROM RECEIVING YOUR ORDER, YOU WILL RECEIVE A RETURN LABEL AND A HANDLING FEE WILL BE DEDUCTED FROM YOUR RETURNING PAYMENT.
CREATE YOUR RETURN OR EXCHANGE HERE: RETURN FORM
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE RETURNED AS YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.
CONTACT US AT CUSTOMERCARE@IZABELDISPLAY.COM FOR FURTHER INFORMATION. IF YOUR RETURN IS ACCEPTED, YOU WILL RECEIVE A SHIPPING LABEL, AS WELL AS INSTRUCTIONS ON HOW TO SEND YOUR PACKAGE. THE CUSTOMER/PERSON TO RETURN THE ITEM HAS GOT 7 DAYS TO SHIP THE PARCEL FROM REQUESTING A RETURN. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED. THE SHIPPING FEE INCLUDED IN YOUR ORDER WILL NOT BE REFUNDED AS YOU RETURN YOUR ORDER.
YOU CAN ALWAYS CONTACT US FOR ANY FURTHER QUESTION AT CUSTOMERCARE@IZABELDISPLAY.COM
RETURNS FOR REST OF THE WORLD CAN BE MADE WITHIN 14 DAYS FROM RECEIVING YOUR ORDER, YOU WILL NOT RECEIVE A RETURN LABEL. THE RETURN COST WILL THEREFORE BE ON THE CUSTOMERS BEHALF.
CREATE YOUR RETURN OR EXCHANGE HERE: RETURN FORM
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE RETURNED AS YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.
CONTACT US AT CUSTOMERCARE@IZABELDISPLAY.COM FOR FURTHER INFORMATION. IF YOUR RETURN IS ACCEPTED, YOU WILL RECEIVE THE ADDRESS TO WHERE THE RETURN CAN BE SHIPPED, AS WELL AS INSTRUCTIONS ON HOW TO SEND YOUR PACKAGE. THE CUSTOMER/PERSON TO RETURN THE ITEM HAS GOT 7 DAYS TO SHIP THE PARCEL FROM REQUESTING A RETURN. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED. THE SHIPPING FEE INCLUDED IN YOUR ORDER WILL NOT BE REFUNDED AS YOU RETURN YOUR ORDER.
YOU CAN ALWAYS CONTACT US FOR ANY FURTHER QUESTION AT CUSTOMERCARE@IZABELDISPLAY.COM
EXCHANGES CAN BE MADE WITHIN 14 DAYS FROM RECEIVING THE ORDER. WE RECOMMEND EXCHANGING A PRODUCT IF YOU WISH TO HAVE ANOTHER COLOR OR SIZE OF THE SAME PRODUCT/COST. IF YOU WISH TO HAVE AN ENTIRELY DIFFERENT PRODUCT WE RECOMMEND YOU TO RETURN THE ORDER AND PLACE A NEW ONE. THE RETURN COST WILL BE ON THE CUSTOMERS BEHALF DEPENDING ON COUNTRY.
REFUNDS WILL TAKE PLACE ONCE WE RECEIVE AND INSPECT YOUR RETURN. IF YOUR RETURN WAS APPROVED YOUR ITEM WILL BE REFUNDED AUTOMATICALLY TO YOUR ORIGINAL PAYMENT METHOD, PLEASE KEEP IN MIND THAT IT CAN TAKE A COUPLE OF BUSINESS DAYS FOR THE MONEY TO TRANSFER. IF YOUR RETURN DOES NOT FULFILL THE RETURN REQUIREMENTS YOU WILL GET NOTIFIED THROUGH EMAIL. THE FIRST SHIPPING COST TO HAVE YOUR ORDER SHIPPED OUT WILL NOT BE REFUNDED.
DAMAGES AND ISSUES SHOULD BE NOTIFIED UPON RECEPTION TO ENSURE US THAT IT IS A PRODUCTION DEFECT. CONTACT US WITHIN 72 HOURS FROM RECEIVING YOUR ORDER IF YOUR ITEM IS DEFECTIVE, DAMAGED OR IF IT'S THE WRONG ITEMS/SIZE FROM WHAT YOU ORDERED. IZABEL DISPLAY ONLY TAKES ACTION IN DIRECT DAMAGE AND NOT IF AN ITEM IS LOST BY THE CUSTOMER. FOR FURTHER INFORMATION ABOUT CLAIMS AND CARE PLEASE SEE INFORMATION HERE.
FOR A CLAIM TO BE CONSIDERED IT NEEDS TO BE PROVEN THAT THIS IS A PRODUCT DEFECT. IN SUCH CASES THE CUSTOMER WILL RECEIVE A NEW ITEM OR REFUND IF ITEM IS NOT AVAILABLE. THE CLAIM HAS TO BE NOTICED IN A REASONABLE AMOUNT OF TIME TO BE CONSIDERED A PRODUCT DEFECT, THEREAFTER IT WILL BE SEEN AS SELF-INFLICTED AND CAUSED BY WEAR AND TEAR. IZABEL DISPLAY DOES NOT REPLACE DAMAGES THAT ARE CAUSED BY IMPROPER USE, LOSS OR ACCIDENTS. VIEW ALL FURTHER INFORMATION HERE (ALL INFORMATION STATED ON THE "CARE" PAGE IS CONSIDERED ACCEPTED BY THE CUSTOMER WHEN TERMS&CONDITIONS ARE CONFIRMED).
NON-RETURNABLE ITEMS ARE CUSTOM PRODUCTS, SALE ITEMS OR GIFT CARDS.